Return & Refund policy
At HollySkin.nl, we strive to provide our customers with the best possible products and services. If for any reason you are not satisfied with your purchase, we offer a return and refund policy as outlined below.
Return Policy
You may return any product purchased from HollySkin.nl within 14 days from the date of delivery. To initiate a return, please contact us at hello@hollyskin.nl or through WhatsApp at +31623994952. Please provide us with your order number and the reason for the return.
Once we receive your request, we will provide you with a return shipping label. You are responsible for packaging the product and shipping it back to us. We recommend using a trackable shipping method to ensure that the product is returned to us safely.
To be eligible for a return, the product must be unused and in the same condition as you received it. It must also be in its original packaging.
Refund Policy
Once we receive the returned product and verify that it meets our return policy criteria, we will issue a refund to your original method of payment within 7 business days. The refund will be for the cost of the product only, and we do not refund shipping costs.
If you received a defective or damaged product, we will refund the full cost of the product, including shipping charges. Please provide us with pictures of the damaged product when initiating the return.
Exchanges
At this time, we do not offer exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired product.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at hello@hollyskin.nl or through WhatsApp at +31623994952.
Mailing Address: Werengouw 241, Amsterdam, Noord-Holland, Netherlands 1024 NT
Thank you for choosing HollySkin.nl!