FAQ

SKINCARE
1) I'm new to K-Beauty, where do I start?
If you knew almost nothing about Korean skincare before, it can definitely feel overwhelming at first with so many steps, products, brands and trends. First thing that we suggest before starting your K-Beauty journey is to be patient: it might take some time before you find the right products and ingredients for your skin. Start with basics: cleanse, tone, moisturize your skin daily and protect it from the sun. It's also important to determine your skin type if you still don't know it. Feel free to use the guide to your skin type on our website. Don't hesitate to try out different product samples and do some ingredients/products research to know more and find the right match. Results will probably take time but it'll be worth it!
2) I have sensitive skin, are K-Beauty products safe for me?
First of all, it's important to keep in mind that everyone's skin is different. Skin sensitivity can be caused by various factors and have many degrees. 
K-beauty products can be safe for sensitive skin, but it's important to look for gentle, low-irritant products and patch test before using a new product on your face. Look for products labeled "for sensitive skin" and avoid ingredients like alcohol, fragrance, and essential oils that can be irritating to the skin. 
3) Are K-Beauty products suitable for men? Are these products gender-specific?
Our products are definitely suitable for both men and women!
K-beauty products are not just for women, but for anyone who wants to take care of their skin. Many K-beauty products are formulated to address specific skin concerns such as acne, dryness, and aging, which are relevant to men as well. So, whether you're a man or a woman, K-beauty products can be a great addition to your skincare routine.
4) How do I choose the right product for myself?
While choosing the right product can be too much at times, there are some steps that make it a bit easier for all of us. Again, it's important to know your skin type and keep in mind your skin concerns. When browsing for products on our website, check out the ingredients list to find the ones that target your concern. It's better to only choose the products that are suitable for your skin type and concern. You can always reach out to us, do some research online or ask around to get some reviews and recommendations for a certain product. And finally, there's always a patch test that you can perform before using any new product. Hope it help!
5) Do I really need to wear SPF product every day? What if it's not even sunny outside?
 

Yes, it is important to apply SPF product every day, even if it's not sunny outside. UV rays can penetrate clouds and windows, and exposure to these rays can cause skin damage, aging, and increase the risk of skin cancer.

SPF (Sun Protection Factor) products help to protect your skin from these harmful UV rays. It's recommended to use a broad-spectrum SPF of 30 or higher and apply it at least 15 minutes before sun exposure. Reapply every two hours, or more often if you're sweating or swimming.

Even if you're indoors or in a car, it's still recommended to wear SPF as UV rays can penetrate through windows. So, applying SPF every day is an important step in protecting your skin and maintaining its health.

ORDERS & RETURNS

1) Can I edit or cancel my order once it was placed?

Once your order has been accepted, it may not be possible to make changes or cancel it. This is because the order processing system may have already begun to process and fulfil the order. If you need to make changes or cancel your order, it's best to contact us as soon as possible to see if we are able to accommodate your request. However, please note that they may not be able to make changes or cancel the order if it's already in progress. It's always a good idea to carefully review your order before submitting it to avoid any issues.

2) What is your return policy?

Our return policy allows for returns within 14 days of receipt of the item. If for any reason you are not satisfied with your purchase, you may return the item for a refund or exchange. However, please note that the item must be in its original condition and packaging, and you will be responsible for the return shipping costs.

Please keep in mind that certain items may not be eligible for return, such as items that were already opened or used.

3) Can I exchange a product?

We currently do not offer product exchanges. However, you can return the item you purchased and place a new order for the product you would like to receive instead.

Once we receive the returned item and confirm that it meets our return policy requirements, we will issue a refund to your original payment method. You can then place a new order for the product you would like to receive instead.

Please note that you will be responsible for the return shipping costs, and the new order will be subject to our standard shipping and handling fees.

4) According to shipping information, my order was delivered, but I can't find my package. What should I do?

If your order was delivered according to our website information, but you are unable to locate the package, we recommend that you take the following steps:

  1. Check the delivery address: Ensure that the address you provided during checkout is correct and that you have checked all possible locations around the property where the package may have been delivered.

  2. Check with neighbors: Check with your neighbors to see if the package was accidentally delivered to the wrong address.

  3. Contact the shipping carrier: Contact the shipping carrier for your package and provide them with your tracking number. They may be able to provide additional information about the delivery and location of your package.

  4. Contact us: If you are still unable to locate your package, please contact our customer service team. We will investigate the issue and work with you to find a solution.

 

Payments: 

1) What payment methods do you accept?

We accept IDEAL, Visa, Mastercard, Apple Pay, Bancontact, Overbooking.

2) Do you accept PayPal?

We currently do NOT accept PayPal payments but we are working on adding it as a possible payment